LEGAL REFERENCE

Privacy Policy jo aapke liye likha gaya hai

Hamari privacy policy simple aur clear hai. Hum samjhate hain ke aapka personal information kahan store hota hai, kaun dekh sakta hai, aur aap apne account settings ko...

Data encryption on accountPayment info separately securedNo third-party sellingPakistan-compliant practices
Lobby Dekho Read FAQ
ludo app Privacy Policy jo aapke liye likha gaya hai

Kya collect karte hain aur kyun

Jab aap account banate ho, hum aapka naam, email aur phone number lenge — yehi basic info chahiye account setup ke liye. Aapka JazzCash, Easypaisa, SadaPay ya Raast account details directly hamari payment processor ke paas jaate hain; hum unhe store nahi karte. Aapka gaming activity (jo games khele, kab khele) hum record karte hain taake aapka account secure rahe aur aapko

withdrawal process smooth ho. Jahan local qanoon ijazat deta hai, wahan hum in details ko Pakistani financial authorities ke saath share kar sakte hain agar legal requirement ho.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

PRIVACY QUESTIONS

Aapke sawaal poochne ke liye contact karo

Agar privacy policy ke baare mein kuch samajh nahi aaya ya aapko apne data ke baare mein puchna hai, hamara support team help karne ke liye ready hai. Hum email aur live chat dono options provide karte hain. Aapka question jaldi javaab milega — hamara target 24 ghante mein reply karna hai.

Team online

Email Support

[email protected] par likho apne sawal. Hum poora detail likhe hue message ko priority dete hain aur 24 ghante mein jawab dete hain.

Live Chat

Lobby mein neeche right corner mein chat button hai. Support team directly aapke sawal ka javab dega real-time mein, weekdays 10am-10pm Pakistan time.

Account Settings

Aapka email aur phone number apke account settings mein update kar sakte ho anytime. Privacy preferences bhi wahi se manage ho sakte hain.

SECURITY PRACTICES

Hamari data security ke standards

Hum SSL encryption use karte hain taa ke aapka login, withdrawal aur payment details encrypted rahe. Database backups regular hote hain taake data loss na ho. Account access logs maintain karte hain...

Encryption Layer

Har connection HTTPS aur SSL protocol se protected hai. Aapka password hashed format mein store hota hai — admin bhi plaintext nahi dekh sakte.

Access Logs

Har login, withdrawal request aur setting change record hota hai. Suspicious activity detect hone par hum alert bhejte hain aapke registered email aur phone par.

Payment Isolation

JazzCash, Easypaisa, SadaPay aur Raast details directly payment gateway ke paas jaate hain. Hamara server payment tokens store karta hai, card/account numbers nahi.

Regular Audits

Security audits quarterly hote hain taake koi vulnerability miss na ho. Hum patches aur security updates quickly deploy karte hain jab koi issue report ho.

Data Minimization

Hum sirf wahi information rakhte hain jo aapke account operation aur withdrawal ke liye zaruri hai. Unnecessary data collect nahi karte.

Withdrawal Verification

Har withdrawal request par aapka phone number aur email verify hota hai. Agar password badalna ho to email confirmation zaruri hai security ke liye.

Hamara approach aur aapka control

Privacy policy sirf document nahi hai — ye hamara promise hai. Hum Terms & Conditions mein jo likha hai ushe strictly follow karte hain. Agar policy change karna...

Policy UpdatesAgar kuch change ho to email notification 30 din advance mein aapko mil jayega, aur aap new policy read karke accept ya reject kar sakte ho.
Data AccessRequest karo [email protected] par aur hum aapka sab personal data export format mein bhej denge — typically 7 din mein.
Account DeletionAgar account band karna ho to settings mein delete option use karo. Pending withdrawals clear hone ke baad account completely remove ho jayega.
Cookie ManagementHamara site cookies use karta hai functionality ke liye. Browser settings se ya privacy page mein cookies control kar sakte ho.
Third-Party SharingHum aapka data sirf legal authorities ko share karte hain jab zaruri ho. Marketing ya analytics ke liye third-party ko nahi dete.
Child SafetyAgar kisi ko pata chale ke minor account bana raha hai to hamari support team uska account immediately suspend kar dega.
Pakistan ComplianceJahan local qanoon ijazat deta hai wahan hum Pakistani regulations follow karte hain. Aapka fund aur data Pakistani banking standards ke under protected hai.
ACCOUNT CONTROLS

Jo aap control kar sakte ho apne account pe

Aapka account aapka hi control hai. Password anytime change kar sakte ho, email verify karke. Two-factor authentication enable kar sakte ho phone se. Login history dekh sakte ho...

Password Security Settings mein change password option hai. Strong password set karo...
Device Management Account history mein dekho ke kaun se devices se login...
Email Preferences Customize karo ke aapko kaunse emails chahiye — withdrawal confirmation...
Withdrawal Tracking Pending, processing, ya completed withdrawals sab track kar sakte ho...
Session Control Agar kisi aur device se account access dikh raha hai...
Support Contact Privacy ya security ke baare mein koi bhi sawaal ho...

Privacy ke baare mein puchhte rehne wale sawal

Bilkul nahi. JazzCash, Easypaisa, SadaPay aur Raast details directly unke secure servers mein jaate hain. Hamara server sirf confirmation token store karta hai, password ya account details kabhi nahi. Withdrawal process mein aap directly apna banking app use karte ho.

Nahi. Aapka gaming history sirf hamari internal analytics ke liye use hota hai — taa ke account security aur fraud detection badhiya rahe. Hum kisi third-party company ko aapka data nahi dete marketing ya kisi aur kaam ke liye.

Account settings mein delete option hai. Pending withdrawals clear hone ke baad account permanently remove ho jayega. Aapka personal data hum 90 din baad delete kar denge except legal compliance records jo hum rakhte hain.

Haan. Hamara platform Pakistan mein operate karta hai aur local banking regulations follow karta hai. State Bank of Pakistan aur PTA regulations ke under aapka data protected hai. Encryption aur access logs sab standard security practices use karte hain.

Haan, withdrawal request record hoti hai security aur fraud detection ke liye. Lekin aapka actual bank account details hamara server mein store nahi hote — payment gateway sirf tokens handle karta hai. Withdrawal status anytime check kar sakte ho account mein.

Turant email karo [email protected] par ya live chat use karo. Aapka password change karo aur login history check karo. Support team usy investigate karega aur aapke account ko secure karega. Hum har security issue ko seriously lete hain.

Haan, agar necessary ho to policy update kar sakte hain. Lekin hum 30 din advance notice denge email mein. Aap new policy read karke accept ya reject kar sakte ho. Agar accept nahi karte to account use kar sakte ho purane terms ke under.